The pet industry is experiencing significant shifts due to trends like AI and omnichannel approaches, requiring businesses to adapt and innovate. Fressnapf Group, a leading player in the sector, is embracing this change by transitioning from a product-centric model to a holistic care provider. This transformation aims to meet all customer needs throughout a pet’s life, reflecting the evolving demands of today’s pet owners. Company founder Torsten Toeller will share insights into this journey at the upcoming International Pet Conference in Brussels.

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