Pets at Home recorded £404.7 million ($491M) in the first quarter of FY23. In-store as well as omnichannel purchasing has increased within the three months to July 2022. The retail turnover in total has grown 6.6% whereas omnichannel participation has increase around 1% from 15.8% to 16.7%.
New CEO Lyssa McGowan emphasized the“strong” performance in the quarter “underpinned by continued customer growth and high levels of retention.”
“We operate a unique omnichannel model, in a market in structural growth, where the passion and expertise of our colleagues and partners is a key competitive advantage,” she added.
According to the company, the team is “proactively” fighting inflationary cost pressures developping new initiatives to be more productive and efficent.
In FY22, the company made a turnover of £1.3 billion ($1.58B), 15% more, but fears a decline because of inflation and increasing freight costs.
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